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MEASURING THE SATISFACTION LEVEL OF INDONESIAN INSTITUTE OF SCIENCE IN RESEARCHER CANDIDATE TRAINING | Yamin | Widyariset

MEASURING THE SATISFACTION LEVEL OF INDONESIAN INSTITUTE OF SCIENCE IN RESEARCHER CANDIDATE TRAINING

Sofyan Yamin

Abstract


This study aims to measure the satisfaction level of researcher candidate training participants. it will test
whether the variabels of perceived service quality, expectation, perceived value and LIPI’s image affect the participants
satisfaction. The model analysis refers to ECSI model (European Customer Satisfaction Indeks) adjusted
to the approach of partial least squares path modelling. The result shows that there are only two variabels which
affect significantly to participants satisfaction, namely the perceived service quality and perceived value. The
overall of participants satisfaction level to the training is at 74.74%, which is considered “satisfied”.

Keywords


Satisfaction, perceived service quality, expectation, perceived value, image and partial least square path modelling

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DOI: http://dx.doi.org/10.14203/widyariset.15.1.2012.163–174

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